Check out this Q&A with a Lisbon-based member of Bitsight's Customer Success team to learn about her role as an EMEA Customer Success Manager, her experience, and more.
Name: Hayley Combs
Job Title: Customer Success Manager- Vendor Access
Location: Raleigh, NC
What do you do at Bitsight and how long have you worked here?
I manage our Vendor Access program, helping customers collaborate and communication with their vendors and business partners. I have been at Bitsight 3.5 years.
How did you get into Customer Success?
The CSM team was growing and I was particularly interested in vendor risk management and helped create a new role for the CSM team.
What challenges you the most at Bitsight?
The Vendor Access program isn't a 'one size fits all' program. Every customer has different expectations of their vendors or business partners so managing those expectations can be very challenging. However, this is also a really fun part of the job as well. There aren't many jobs where you learn about so many different vendor risk management programs.