BitSight Technologies, Inc. (“Bitsight”) uses certain subprocessors (including Bitsight affiliates and third parties, as listed below) to process Personal Data to support Bitsight's provision of the Bitsight services. Prior to engaging any third party subprocessor, Bitsight performs diligence to evaluate their privacy, security, and confidentiality practices. For more information, see below.

Bitsight Group Subprocessors

Name Country
NSEC Sistemas Informaticos S.A. Portugal
ThirdPartyTrust LLC United States
BitSight Technologies UK Limited United Kingdom
BitSight Technologies France SAS France
BitSight Technologies Singapore Pte. Ltd. Singapore
BitSight Technologies Argentina SA Argentina

Infrastructure and Service-Specific Subprocessors

The following table describes the legal entities engaged by Bitsight in the storage of a customer’s confidential information. Bitsight may also use additional services provided by these subprocessors to process a customer’s confidential information as needed to provide the Services.

Name Purpose Hosting Location
Amazon.com Inc. (AWS)
aws.amazon.com
Hosts the Bitsight services, including all data.

United States

Ireland (Dependent on Vendor Risk Management customer hosting selection.)

Google LLC
google.com

Corporate email service (including for communicating with customers and storing documents).

Services (e.g. Vertex) used to support generative artificial intelligence functionality within the Bitsight services.

United States
Okta Inc.
okta.com
Authentication platform for customers with single sign-on. United States
MixMax Inc.
mixmax.com
Email platform for "Enable Vendor Access" notifications. United States
Proofpoint Inc.
proofpoint.com
Email security and quarantine services for inbound/outbound emails. United States
Sendgrid Inc.
sendgrid.com

Platform for email services used for product-related alerts.

United States
MailChimp Inc.
mailchimp.com

Platform for email services used for product-related alerts.

United States
Forethought Technologies Inc.
forethought.ai
Platform to assist Bitsight in responding to customer support requests, including identifying escalation needs. United States
Zendesk Inc.
zendesk.com
Platform to assist Bitsight in providing support to its customers. United States

Sales and Marketing Support

Bitsight may use the following subprocessors to support the sales and marketing of Bitsight's products.

Name How Service Uses Personal Data Hosting Location
salesforce.com inc.
salesforce.com

SaaS platform for customer relationship management (including to store customer and prospect data and to provide marketing, billing, and other services).

United States
Cybersel S.R.L
cybersel.eu
Customers who purchase Bitsight products and services through Cybersel only may also receive support services from Cybersel. Italy
Docusign Inc.
docusign.com
Bitsight uses Docusign to process electronic signatures on customer contract documents. United States
Gainsight Inc.
gainsight.com/
GainsSight integrates with Salesforce to assess engagement of accounts and support sales and marketing. United States
Mindtickle Inc.
mindtickle.com/
Sales relationship and support management platform, access to which may be offered by Bitsight to give prospective and current customers more visibility into the sales workflow. United States
Slack Technologies Inc.
slack.com
BitSight uses Slack for internal communication, as well as sales and marketing support. United States

Analytics Support

Bitsight may use the following subprocessors for internal analytics of Bitsight’s services.

Name Purpose Hosting Location
Datadog Inc.
datadoghq.com
Application performance monitoring. United States
Pendo.io Inc.
pendo.io
A third-party analytics provider that assists Bitsight in capturing information about how users interact with the Service. Bitsight uses this information to analyze and improve the Services. United States
Snowflake Inc.
snowflake.com
Supports efficient provision and trend analysis of the Services and day-to-day business operations. United States

Due Diligence

Bitsight undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed subprocessors.

Contractual Safeguards

Bitsight generally requires its subprocessors to adhere to obligations including but not limited to the requirements to:

  • Process personal data in accordance with data controller’s documented instructions;
  • In connection with their subprocessing activities, use only personnel who are reliable and subject to a contractually binding obligation to observe data privacy and security, to the extent applicable, pursuant to applicable data protection laws;
  • Provide regular training in security and data protection to personnel to whom they grant access to personal data;
  • Implement and maintain appropriate technical and organizational measures including measures consistent with those to which Bitsight is contractually committed to adhering to to the extent they are relevant to the subprocessor’s processing of personal data on Bitsight’s behalf; and
  • Promptly inform Bitsight about any actual or potential security breach; and
  • Cooperate with Bitsight in order to deal with requests from data controllers, data subjects or data protection authorities, as applicable.

This policy does not give customers any additional rights or remedies and should not be construed as a binding agreement. The information herein is only provided to illustrate Bitsight’s engagement process for subprocessors as well as to provide the actual list of third party subprocessors as of the date of this policy.